pk336 Privacy Policy

1. Who We Are and How to Contact Us

pk336 is an online casino and sports betting platform operating at pk336.pro, licensed under international gaming regulation and serving players in Pakistan and other permitted jurisdictions. In the context of this Privacy Policy, "pk336", "we", "us", and "our" refer to the operator of the pk336 Platform and its data processing activities.

pk336 acts as the data controller in respect of the personal data it collects and processes about registered users and visitors to the Platform. If you have any questions, requests, or concerns regarding how pk336 handles your personal data, you may contact us using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your pk336 account dashboard
• Response Time: Within 5 business days for privacy-related requests

Our support team serves players across all major cities in Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and Peshawar. Communications related to data privacy are treated with priority and handled confidentially.

2. What Personal Data We Collect

pk336 collects different categories of personal data depending on the nature of your interaction with the Platform. The main categories are set out in the table below.

pk336 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) as a matter of course. Where such data is incidentally disclosed in support communications, it is handled with strict confidentiality and is not used for any profiling or marketing purpose.

3. How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data pk336 holds about you is information you provide directly, including during the account registration process, when completing identity verification (KYC), when making deposit or withdrawal requests, when contacting our support team, and when setting responsible gaming limits or requesting self-exclusion.

3.2 Data Collected Automatically

When you visit or interact with the pk336 Platform, we automatically collect certain technical and usage data through server logs, cookies, pixel tags, and similar tracking technologies. This includes your IP address, the device and browser you use, the pages you navigate, and the timing and duration of your sessions. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.3 Data from Third Parties

pk336 may receive personal data about you from third parties in limited circumstances, including:

• Identity and age verification service providers, who confirm the authenticity of CNIC or NICOP documents;
• Payment processors such as JazzCash, EasyPaisa, and banking partners (HBL, UBL, Meezan Bank, 1LINK), who share transaction confirmation details;
• Fraud prevention and anti-money laundering (AML) screening services;
• Analytics providers who aggregate anonymised usage data to help improve the Platform.

4. Why We Use Your Data (Legal Bases)

pk336 processes your personal data only where we have a lawful basis to do so. The primary purposes and their corresponding legal bases are as follows:

4.1 Performance of Contract

The primary basis on which pk336 processes your data is the performance of the contract between you and pk336 — that is, to operate your account, process deposits and withdrawals in PKR, settle bets and game results, and deliver all the services you signed up for. Without this processing, pk336 cannot provide its services to you.

4.2 Legal Obligation

pk336 is required by law and by the conditions of its international gaming licence to collect and retain certain personal data. This includes identity verification (KYC) to confirm you are aged 21 or above, anti-money laundering (AML) checks, and fraud prevention screening. Compliance with these obligations is non-negotiable and cannot be opted out of by individual users.

4.3 Legitimate Interests

pk336 processes certain data on the basis of legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interest processing covers activities such as:

• Monitoring gaming patterns to detect problem gambling behaviour and prompt responsible gaming interventions;
• Fraud detection, security monitoring, and abuse prevention across the Platform;
• Improving the Platform through aggregated analytics and usage data;
• Internal reporting and business performance analysis.

4.4 Consent

Where pk336 sends you marketing communications — including promotional offers, bonus announcements, and new game launches — we do so only with your explicit consent, obtained at the point of registration or via your account communication preferences. You may withdraw consent for marketing communications at any time by updating your preferences in your pk336 account settings or by contacting [email protected].

Withdrawing marketing consent does not affect the lawfulness of processing carried out before withdrawal, nor does it prevent pk336 from sending you essential account communications (such as transaction confirmations, security alerts, and policy updates) which are sent on the basis of contractual necessity.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pk336 Platform. They allow pk336 to recognise your device, maintain your session, remember your preferences, and collect usage data for analytics and fraud prevention purposes.

5.2 Types of Cookies Used by pk336

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your pk336 account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform, including which pages are most visited and where users encounter errors. This data helps pk336 improve its services.
• Security Cookies: Used for fraud detection, bot prevention, and to protect the integrity of the Platform and your account.

5.3 Managing Cookies

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary cookies may impair the functionality of the pk336 Platform, including your ability to log in and maintain an active session. pk336 does not use cookies to deliver third-party advertising on external websites.

6. How We Share Your Data

pk336 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

6.1 Service Providers and Processors

pk336 works with carefully selected third-party service providers who process data on our behalf and under our instructions. These include identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), cloud hosting providers, customer support software vendors, and analytics partners. All processors are bound by data processing agreements requiring them to handle your data securely and only for the purposes specified by pk336.

6.2 Regulatory and Legal Authorities

pk336 may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or government authorities where required by applicable law, court order, or the conditions of our international gaming licence. This includes disclosures related to AML investigations, fraud prosecutions, or underage gambling inquiries. Such disclosures are made without prior notice to the account holder where legally required.

6.3 Responsible Gaming Partners

Where a player has requested self-exclusion or where pk336's responsible gaming systems identify a player as potentially at risk, pk336 may share relevant data with accredited responsible gaming organisations or multi-operator self-exclusion schemes to give effect to the player's exclusion request across partnered platforms.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pk336's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred, where it is reasonably practicable to do so.

7. International Data Transfers

As an internationally licensed platform serving players in Pakistan, pk336 may transfer your personal data to countries outside Pakistan for processing, storage, or operational purposes. Where such transfers occur, pk336 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards used for international transfers may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection. If you would like further information about the specific safeguards applied to your data when it is transferred internationally, please contact us at [email protected].

8. Data Retention

pk336 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. The key retention periods applied by pk336 are:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML and gaming licence requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by financial regulation.
• Gaming Activity Data: Retained for the duration of your account and for three (3) years after account closure for audit and dispute resolution purposes.
• Support Communications: Retained for two (2) years from the date of the communication, unless the subject matter relates to an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs first.
• Responsible Gaming Data: Self-exclusion records are retained permanently to prevent re-registration during an exclusion period and to support the integrity of player protection programmes.

Once the applicable retention period has expired, pk336 securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual.

9. Security of Your Personal Data

pk336 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk336 Platform;
• Encrypted storage of sensitive data including payment details and identity documents;
• Access controls limiting staff access to personal data on a strict need-to-know basis;
• Two-factor authentication for internal administrative systems;
• Regular security audits and vulnerability assessments of the Platform;
• Incident response procedures to detect, contain, and report data breaches promptly.

Despite these measures, no method of electronic transmission or storage is completely secure. pk336 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pk336 will notify affected users without undue delay and in accordance with applicable regulatory requirements.

You also play an important role in keeping your data secure. Please use a strong, unique password for your pk336 account, do not share your credentials with anyone, and contact [email protected] immediately if you suspect any unauthorised access to your account.

10. Your Rights as a Data Subject

Depending on applicable data protection law and the nature of the processing, you may have the following rights in relation to your personal data held by pk336. To exercise any of these rights, please contact [email protected] with your full name, registered email address, and a clear description of your request.

11. Children and Minors

The pk336 Platform is strictly for individuals aged 21 years and above. pk336 does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted during the registration process and again when a user makes their first withdrawal request.

If pk336 discovers that personal data has been collected from an underage individual, the account will be immediately suspended, all balances will be forfeited, and the personal data will be securely deleted to the extent permitted by law. Parents or guardians who believe their child has accessed pk336 are urged to contact [email protected] without delay.

pk336 recommends the use of parental control software to prevent underage individuals from accessing online gambling websites. Resources and guidance on parental controls are available on our Responsible Gaming page.

12. Third-Party Services and Links

The pk336 Platform integrates with third-party game providers, payment processors, and analytics tools. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. pk336 is not responsible for the privacy practices of third-party providers whose services are embedded in or linked from the Platform.

pk336 does not include links to external websites for general browsing or advertising purposes. All navigation on the pk336 Platform is contained within the pk336 domain. If you choose to contact a third-party organisation referenced on our Responsible Gaming page for support services, please review their privacy policies separately.

13. Responsible Gaming and Data

pk336 uses personal data — including gaming activity patterns, deposit frequency, session duration, and account behaviour — to power its responsible gaming monitoring systems. This processing is conducted under our legitimate interest in protecting player wellbeing and complying with our obligations under our international gaming licence.

Where our systems identify indicators of potentially problematic gambling behaviour, pk336 may take proactive steps including displaying responsible gaming prompts, temporarily restricting deposit limits, or contacting the player directly. Data processed for responsible gaming purposes is handled with the highest level of confidentiality and is not used for marketing profiling.

Self-exclusion data is processed on the basis of legal obligation and legitimate interest. Once you request self-exclusion, your data is retained to prevent re-registration for the duration of the exclusion period and is used solely for this protective purpose. For more information on the tools available to manage your gambling, please visit our Responsible Gaming page.

14. Changes to This Privacy Policy

pk336 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, regulatory requirements, or the services we offer. When material changes are made, registered account holders will be notified via email or an in-platform notification at least seven (7) days before the updated Policy takes effect.

The "Last Reviewed" date at the top of this page indicates when the Policy was most recently updated. We encourage you to revisit this page periodically. Your continued use of the pk336 Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

Minor administrative updates — such as corrections to contact details or clarifications that do not materially alter your rights — may take effect immediately without advance notice.

15. Complaints and Contact

If you have a complaint about how pk336 handles your personal data, we ask that you first contact us directly so that we have an opportunity to address your concern:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from your pk336 account dashboard
• Response Commitment: Privacy complaints are acknowledged within 2 business days and resolved within 30 days where possible

If you are not satisfied with pk336's response, you have the right to escalate your complaint to the data protection supervisory authority or regulatory body applicable under pk336's international gaming licence framework. pk336 fully cooperates with all regulatory investigations relating to data protection.

pk336 is committed to handling all privacy concerns professionally, fairly, and with full respect for your rights as a data subject. Our support team is available around the clock, serving players across Karachi, Lahore, Islamabad, Faisalabad, and all regions of Pakistan.